Privacy Policy
Trudi Netherwood Coaching (The Truth Business Limited)
Our contact details
Name: The Truth Business Limited
E-mail: coaching@trudinetherwood.com
The type of personal information we collect
We currently collect and process the following information:
· Details about you, such as name, address, email, and telephone contact details.
· Any contacts you have with us.
· Any personal information you provide to us for the purpose of or during one of our contacts.
· Financial information for you to pay for our services.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for the purpose of coaching.
We use the information that you have given us to provide you with coaching with as well as for paying for our services.
We will only share this information if we have a legal obligation to do this for the safety of yourself or others or if you require this information and give consent for a Subject Access Request.
We seek to ensure that our personal information collection and processing is proportionate.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You can remove your consent at any time. You can do this by contacting coaching@trudinetherwood.com
How we store your personal information
Your information is securely stored at our offices.
Information is also stored on our computer systems which adhere to Data Protection standards.
In the event that we use cloud-based IT services, personal information may be transferred internationally to other countries around the world including companies that do not have data protection laws equivalent to those in the UK. We have security measures in place to seek to ensure that there is appropriate security for all the personal information we hold.
We keep any contact information you provide for 6 years. We will then dispose of your information by shredding and sending via confidential waste collection any paper copies of your information and by deleting any electronic records unless there is a longer retention period required for business purposes such as for accounting purposes.
Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, used, or accessed in an unauthorised way. We limit access to those who have a genuine business need to know it and those who are subject to a duty of confidentiality. We will notify you and any applicable regulator of any suspected or actual data breaches where we are legally required to.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at coaching@trudinetherwood.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at coaching@trudinetherwood.com
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Cookies Policy
What’s a cookie
A “cookie” is a piece of information that is stored on your computer’s hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic (we use Google Analytics for this) and for advertising (like a Facebook Pixel, which we have on our website) and marketing purposes.
Cookies are used by nearly all websites and do not harm your system.
If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our site.
How do we use cookies?
We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regard to how you are using our website. This helps us develop and improve our website and products and/or services in response to what you might need or want.
Cookies are either:
– Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or
– Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. [We use persistent cookies for Google Analytics.]
Cookies can also be categorised as follows:
– Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service, and therefore cannot be turned off. The services available to you on our website cannot be provided without these cookies. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
– Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.
– Functionality cookies: These cookies allow our website to remember the choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested, such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.